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Shipping & Payment Terms

Order Processing & Delivery Times:

All orders ship from our Connecticut, USA facility. Delivery times are based on your location and the selected shipping method. If any items in your order are out of stock, we will promptly inform you of the expected shipping date.

Please note that delivery times for handcrafted and custom products may be impacted by unforeseen production or shipping delays. Should any delays occur, we will immediately update you with the revised delivery schedule.

Backordered Items:

If a product is not currently available, an estimated shipping date will be displayed on its product page. These dates may change due to unforeseen production or transit issues.

For orders containing both in-stock and backordered items, we typically ship available items first. The remaining items will be shipped as soon as they become available. If you prefer to receive your entire order in one shipment, we can hold the available items until everything is ready to ship. Please contact us to arrange this.

Note: We require full payment in advance for backordered items. This ensures your products are reserved and given priority processing when they become available.

Domestic Shipping (USA Only):

Please allow up to 5 business days for order processing after your payment is confirmed.

• Standard Delivery: Orders are shipped via Ground Service, with an estimated transit time of 3 to 7 business days.
• Expedited Delivery: For in-stock items, we offer Next-Day and Two-Day shipping options. Please note that expedited orders also require up to 5 business days for processing after payment confirmation. Unfortunately, we do not offer same-day shipping, even for expedited orders.

Shipping Addresses:

We are unable to ship to Post Office Boxes. Please ensure your shipping address is accurate and complete when placing your order. If a shipment is undeliverable or delivery is refused, you will be responsible for a restocking fee in addition to all associated shipping costs.

Shipment Refusals:

Once an order has been shipped, it cannot be canceled. Any changes must be managed according to our Return Policy. If you refuse or redirect a shipment without prior approval, a 20% fee will be deducted from your refund.

Multiple Shipments:

Your order may arrive in multiple packages from different locations, depending on product availability. This will not affect your shipping costs.

Customer Support:

For any questions or assistance, please reach out to us via email:

• Email: info@vallve.com

We are here to help and will respond to your inquiries as quickly as possible.

Here’s an improved and polished version of the Returns Conditions, tailored for your business:

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**Returns & Refunds Policy**

We want you to be completely satisfied with every purchase from us. Please inspect your order upon receipt, even if you’re not ready to use or display the items. If anything does not meet your expectations, notify us immediately so we can assist you.

**Reporting Damaged or Defective Items:**

If you receive broken or defective items, please contact us within 5 days of receipt. Keep all original packaging and email us at **info@vallve.com**. If the damage is due to shipping, manufacturing issues, or an error on our part, we will either replace the item at no extra cost to you or provide a full refund, including shipping fees.

• Create a ”Merchandise Return Authorization Form” for return.
• PRODUCT CARE & MAINTENANCE 

If we determine that the item should be returned, we will schedule a free pickup. Refunds or replacements will only be processed if the item is returned within 30 days. After 30 days, store credit will be issued instead.

**General Returns:**

If you are unsatisfied with your purchase for any reason, you may return it within 10 days of delivery. Please follow these steps for returns within the USA:

1. Contact us at **info@vallve.com** to initiate your return and receive further instructions.
2. You are responsible for the return shipping costs. We recommend using a reliable carrier and purchasing insurance, as we cannot issue refunds for items lost or damaged during return shipping.

**Important Return Conditions:**

- All items must be returned in their original packaging and in resalable condition. If items are damaged or not in their original state, a restocking fee of up to 40% may apply.

- Refunds will be issued to the original payment method for orders paid by credit card. For other payment methods, a store credit will be issued for future purchases. Shipping costs are non-refundable.

- Once we receive your return, you will be notified via email with the details of your refund or store credit.

**Additional Information:**

- **Promotional Offers:** If returning items reduces your order total and makes you ineligible for a promotion, related discounts and shipping charges will be deducted from your refund.

- **Final Sale Items:** Items marked as "Final Sale" are not eligible for return, refund, or store credit. If a "Final Sale" item is returned, we will notify you, and you may pay return shipping to have it sent back to you.

- **Special Orders:** Custom-made or special order items are non-returnable and non-refundable.

For any assistance with returns, please reach out to us:

- **Email:** info@vallve.com